error servicedesk for var "Installation number not known in the SAP custome

[Former Member]

I have an error when sending messages to SAP through serrvice desk for var. When I create an issue with a user of a client of ours. Shipping and advocacy with the same user, the service desk is functioning properly. But if the incidence was trying to create a user who have to manage all incidents of our customers, I get the following error:

"Installation Not Known in the number SAP customer notification system."

Where can be the problem.

I have reviewed I have the rfc SM_SP_0000 (cust no). I checked that I have the V_AISAPCUSTNOS table (cust no), with the field processed for Customer link = var.

Table AISUSER I have the user, assigned to (person contacts).

Where can be the problem?

[Former Member]

Hi Alvaro,

Did you solved this issue?, Because we too having same issue. Is there something to do with the SAP Service Market Place like, getting other customer Installations numbers into VAR-Partner Service Market Place? with SAP Contract department.

Please let me know if any alternate solutions if you already applied.

Thanks,

Kumar

[sunny_pahuja2]

Hi,

Please make sure that s-user which is assigned to user-id in aisuser should have access to customer number for which it is showing the error.

Thanks

Sunny