A failure occured while calling Diagnostics Setup web service

[former_member229542]

Hi Guys.

When performing the Automatic Activities of the Solution Manager 7.1 Basic Configuration, on one step you can execute the Diagnostics Configuration.

When clicking on the details it shows the following message.

SOAP:1.007 SRT: Unsupported xstream found: ("HTTP Code 401 : Unauthorized")

Error when processing Web service call

I tried running the configuration a user having SAP_ALL, also j2ee_admin, so no clue where is the authorization fault.

Any ideas what is causing this Authorization Error?

I also tried to access SMD manually on saphost:8000/SMD but it says Root Cause Analysis Setup has been moved and Call transaction SOLMAN_SETUP from the SAP GUI to configure SAP Solution Manager.

Is there any url to access to SMD directlty without going thru SOLMAN_SETUP since i dont see where is the url.

Thanks!

[Former Member]

Dear Martin,

We have a very similar problem. Could you share the solution with us?

Many thanks,

Gabor

[guilherme_balbinot]

Hello all,

Use this KBA -> 1663549 -> https://css.wdf.sap.corp/sap/support/notes/1663549

[Former Member]

Please make sure that your solman box meet the software prerequisit as per this note below

1483508 : Solution Manager 7.1: Root Cause Analysis pre-requisites

This will solve that ptoblem .

Best Regards

Jai Wardhan