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Send Email from Service Desk when Processor changes

Former Member
0 Kudos

Hello Experts,

We have setup Service Desk and would like to have an automatic mail sent, when the support message is assigned to a new processor.

Is there a possibility to make a comparison between the new (current) value and the old (historical) value of the field Message Processor?

Or any other flag indicating that the processor has been changed?

We would like to avoid to check the user status, as support employees may forget to set this when assigning the support message to a new processor.

Thanks and Regards,

Jan

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
0 Kudos

Hi,

Plz.. check below link for Solman 7.1 Incident Management Email configuration

https://websmp102.sap-ag.de/~sapidb/011000358700000479232011E/index.htm

Rg,

Karthik

Former Member
0 Kudos

Hi There

Please also check below note and SDN blogs:

note 616946

Best regards

jai wardhan