Dear experts,
does any one have experience with the new SLAs in Solution Manager 7.1? It seems like the recalculation of the MPT does not work correctly.
When i put an incident into a customer status, the MPT is stopped, which is fine. When i put it back into "in process" i expect the system to add the time where the incident was in the customer status, to the MPT. It does only add "some" time when i wait a little bit (~30min) before changing the status. And even then it only adds full hours, not minutes or seconds. Any one else expierenced this behaviour? I tried this with the standard incident type!
I did not get a respond to my OSS ticket, nor did i find any note in the oss which could clear this issue.
Please help me! It would be very much appreciated.
Best Regards
Daniel
Edited by: Daniel Titze on Sep 28, 2011 7:24 PM
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.