Hi ,
On our solution manager system (which had open tickets) we had to create a new status profile.
Upon creating same we assigned this new profile to the relevant transaction type.
Now we notice in our system that this new profile gets attached on to the tickets created newly only and the old messages still run with the old status profile.
Kindly confirm if this is the expected behavior once a status profile is changed.
Appreciate your earliest response.
Thank you & regards,
Harshini.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.