BMC - Auto Notification not working for specific Client

[Former Member]

Hello Experts,

We have PATROL® for SAP Solutions Trak 5.0.50 installed and configured for our SAP ECC EhP4 system and trying to generate mails for aborted jobs.

The configuration in place:

- Collectors are running fine.

- Configurations for auto-alert are in place:

- opti_script is defined in /sapmnt/ Aborted Jobs. Here the Priority value is 551 much higher than the required 400.

Now I have deliberately aborted a job and a alert was also generated. But the problem is the mail is not getting fired.

And the same settings work perfectly on the client 000 of the same SAP system.

Kindly suggest any pointer which could help fixing the issue. I checked over and over again and compared client 000 settings to client 100 settings. All are same. But the mail does not get fired from client 100.

Thanks a ton in advance,

Srikishan

[Former Member]

The issue was resolved.

For reference, the Patrol parameter 'consecutive alerts' is of relevance here. Only after a specified number of defined consecutive alerts is the notifciation mail triggered. Set it to 1 or more.

Regards,

Srikishan