Adjust qty of trackable sfc

[former_member378743]

We are trying to increase the qty of a trackable sfc which has status done. Maintain Inventory does not allow it. It returns:

Qty on hand cannot be greater than receive qty (Message 17315)

Neither does SFC quantity adjustment. It retuns:

SFC Quantity Adjustment is not possible; SFC status Done (Message 13882)

Changing the status to in q, can be done with sfc step status, but after that we get a system error when we try to adjust the qty.

An internal error occurred; contact technical support

Any suggestions?

Hans Freund

[sergiy_katerinich]

Hi Hans,

Both messages are quite expectable for your scenario but internal error is definitely not good.

If you can increase Qty after putting SFC back in queue at an operation but for regular SFC (not trackable), then it can be either a bug or design gap.

Thus I would say that this investigation will definitely require support ticket.

Regards,

Sergiy