set SAP Component field mandatory

[sumi_susan2]

Hi,

We have upgraded solution manager 7.0 to 7.1 and doing the service desk configuration.Now when you create a new ticket the SAP Component fieldis not mandatory,how can we make it mandatory?

Regards,

cherry

[Former Member]

Enter in Web_UI, Go to you Incident/problem ecc...

Go to the wrench on the top of the screen (show configurable areas). The go to Sap collaboration, and entry in view configuration->SAP COMPONENT-> gold down alt and click  and in the proprieties make it mandatory

[Former Member]

Hi,
> We have upgraded solution manager 7.0 to 7.1 and doing the service desk configuration.Now when you create a new ticket the SAP Component fieldis not mandatory,how can we make it mandatory?
> 
> Regards,
> cherry

Hello Cherry,

It really depends on how you are creating the ticket ? Via workcenter ? or via help --> Create support desk message ?

There is a old note that explains the logic, not sure how much it will help but the note number is 640532. It is definitely not valid for the 7.1 release. But worth taking a look at.

Regards

Amit

[sumi_susan2]

Hi Amit,

Thanks for the reply, the notes doesn't seems to be relevent. Since we rae on 7.1, we have 3 options to create a ticket.

1.Create support desk message

2.via Work Center

3.via SAP Webclient

Regards,

Cherry

[Former Member]

Hi Amit,
> Thanks for the reply, the notes doesn't seems to be relevent. Since we rae on 7.1, we have 3 options to create a ticket.
> 1.Create support desk message 
> 2.via Work Center
> 3.via SAP Webclient
> 
> Regards,
> Cherry

Hi Cherry

I never said that the note would solve the problem. I just said that it might provide a idea on the code. Plus the question still remains :

what is the way in which you are trying to create the message ? Are you using all the 3 methods ?

regards

Amit

[sumi_susan2]

Hi Amith,

Yes, we are using all the 3 methods.

Regards,

Cherry