Email Issue in GRC 10

[Former Member]

Dear Expert,

Currently i am facing a strange issue regarding email notification and I am not sure where was the problem stuck even I have raised a message to SAP but till no any success.

In our case we are getting a notification and approval mail in user SAP Inbox (SBWP) but not to the external mailbox like outlook.

we have already configured SMTP server (SCOT) and even send some test mail from SAP and its working fine.

Your quick response will be appreciable.

Thanks,

Regards,

Soman

[Former Member · Accepted solution]

Hi Soman,

Can you see if any ports are restricted? The issue seems to be with the mail server port configurations. Ensure that the ports and IP address of the GRC system are open/trusted in your mail server.

Regards,

Raghu

[Former Member · Accepted solution]

Hi Raghu,

Thanks, we have already checked the ports and there is no any restriction. Even we have tested by sending a mail from GRC system via Tcode SBWP and its going to receiver without any issues.

Thanks,

Soman

[Former Member · Accepted solution]

Hi,

Enable a trace for the Inbound and Outbound mail in SCOT and see where the problem is. I still suspect the issue with the email server and not with the the SAP.

Try check your ICM trace also. you can check it in Transaction SMICM -> Goto -> Trace file.

Regards,

Raghu

[Former Member · Accepted solution]

Hi Raghu,

Thanks, I have checked ICM trace there is no any error log and in SCOT inbound and outbound trace there was a "event receiver error"

-

---

0000 PROCESS G CL_BCS_DISTRIBUTE

0061 PROCESS G Outbound Send Request: 00505606008A02DFA3F754046E881BAE

CALLSTACK G CL_SEND_REQUEST_BCS METHOD RELEASE 24

CALLSTACK G LSOI1U32 FUNCTION SO_DOCUMENT_SEND_API1 127

CALLSTACK G LSOI1U25 FUNCTION SO_NEW_DOCUMENT_ATT_SEND_API1 30

CALLSTACK G LSWESERVICEU01 FUNCTION SWE_EVENT_SEND_NOTIFICATION 381

CALLSTACK G CL_SWF_EVT_SERVICES METHOD EVENT_HANDLER_ERROR 397

CALLSTACK G LSWWEU04 FUNCTION SWW_EVENT_RECEIVE_ERROR_SIGNAL 87

CALLSTACK G LSWW_SRVU12 FUNCTION SWW_WI_CREATE_VIA_EVENT_IBF 90

CALLSTACK G LSWW_SRVU12 FORM SWW_WI_CREATE_VIA_EVENT_IBF 1

CALLSTACK G SAPMSSY1 FORM XAB_RUN_DRIVER 426

CALLSTACK G LSXABU01 FUNCTION RFC_RUN_XAB_DRIVER 9

CALLSTACK G LERFCU01 FUNCTION ARFC_EXECUTE 119

CALLSTACK G LERFCU02 FUNCTION ARFC_DEST_SHIP 424

CALLSTACK G LERFCU02 FORM ARFC_DEST_SHIP 1

CALLSTACK G SAPMSSY1 FORM REMOTE_FUNCTION_CALL 167

CALLSTACK G SAPMSSY1 MODULE (PBO) %_RFC_START 35

0122 PROCESS G Subject: Error in event receiver

0127 PROCESS G Sender: WF-BATCH

0023 PROCESS_INTERN_RECS G Recipient: USR36000000000051 - IN08FF

0011 WRITE_DATA_TO_DB G Structure: SOOS

0035 WRITE_DATA_TO_DB G Structure: SOFM

0114 WRITE_DATA_TO_DB G Structure: SOOD

-

---

Additionally our Password self service email is working fine and users are getting a mail for the same.

Thanks,

Soman

[Former Member · Accepted solution]

We have had similar issues before and the culprit was in the mail server. We needed to enable mail relay to in order for mails to be sent out to external mail boxes.

[Former Member · Accepted solution]

Hello Raghu,

We have configure SCOTT and also Schedule Job for INT(finished with No error).I have check CUP request mail is coming in SWBP inbox.... but it's not coming to outlook/lotus.

I have also sent test mail from SBWP ......that is working fine and it's also coming to outlook/lotus.

Please find ICM trace below downloaded from Transaction SMICM -> Goto -> Trace file

=============================================================================

sysno 00

sid GD1

systemid 562 (PC with Windows NT)

relno 7200

patchlevel 0

patchno 45

intno 20020600

make multithreaded, Unicode, 64 bit, optimized

profile
blrkec220748d\sapmnt\GD1\SYS\profile\GD1_DVEBMGS00_blrkec220748d

pid 2536

[Thr 4848] Mon Oct 10 19:08:56 2011

[Thr 4848] Mon Oct 10 19:09:05 2011

[Thr 4848] Parameter system/type has value: "ABAP"

[Thr 4848] started security log to file ./dev_icm_sec

[Thr 4848] ICM running on: blrkec220748d.ad.infosys.com

[Thr 4848] MtxInit: 30001 0 2

[Thr 4848] ***LOG IM1=> IcmInit, Startup (ICM&blrkec220748d.ad.infosys.com&2536&) [icxxman.c 1873]

[Thr 4848] IcmInit: listening to admin port: 65000

[Thr 4848] DpSysAdmExtCreate: ABAP is active

[Thr 4848] DpSysAdmExtCreate: VMC (JAVA VM in WP) is active

[Thr 4848] DpIPCInit2: read dp-profile-values from sys_adm_ext

[Thr 4848] DpShMCreate: sizeof(wp_adm)##43024#(2264)

[Thr 4848] DpShMCreate: sizeof(tm_adm)##5517056#(27448)

[Thr 4848] DpShMCreate: sizeof(wp_ca_adm)##64000#(64)

[Thr 4848] DpShMCreate: sizeof(appc_ca_adm)#64000#(64)

[Thr 4848] DpCommTableSize: max/headSize/ftSize/tableSize=500/16/584064/584080

[Thr 4848] DpShMCreate: sizeof(comm_adm)##584080#(1144)

[Thr 4848] DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=512/48/65600/90416/156064

[Thr 4848] DpShMCreate: sizeof(slock_adm)##156064#(104)

[Thr 4848] DpFileTableSize: max/headSize/ftSize/tableSize=3800/16/364864/364880

Thr 4848] DpShMCreate: sizeof(file_adm)##364880#(80)

Thr 4848] DpShMCreate: sizeof(vmc_adm)##40896#(2152)

Thr 4848] DpShMCreate: sizeof(wall_adm)##(41664/36752/64/192)

Thr 4848] DpShMCreate: sizeof(gw_adm)#48

Thr 4848] DpShMCreate: sizeof(j2ee_adm)#3936

Thr 4848] DpShMCreate: SHM_DP_ADM_KEY##(addr: 0000000002360050, size: 6930432)

Thr 4848] DpShMCreate: allocated sys_adm at 0000000002360060

Thr 4848] DpShMCreate: allocated wp_adm_list at 0000000002363030

Thr 4848] DpShMCreate: allocated wp_adm at 0000000002363220

Thr 4848] DpShMCreate: allocated tm_adm_list at 000000000236DA40

Thr 4848] DpShMCreate: allocated tm_adm at 000000000236DA90

Thr 4848] DpShMCreate: allocated wp_ca_adm at 00000000028B09A0

Thr 4848] DpShMCreate: allocated appc_ca_adm at 00000000028C03B0

Thr 4848] DpShMCreate: allocated comm_adm at 00000000028CFDC0

Thr 4848] DpShMCreate: allocated slock_adm at 000000000295E760

Thr 4848] DpShMCreate: allocated file_adm at 0000000002984910

Thr 4848] DpShMCreate: allocated vmc_adm_list at 00000000029DDA70

Thr 4848] DpShMCreate: allocated vmc_adm at 00000000029DDB20

Thr 4848] DpShMCreate: allocated gw_adm at 00000000029E7AF0

Thr 4848] DpShMCreate: allocated j2ee_adm at 00000000029E7B30

Thr 4848] DpShMCreate: allocated ca_info at 00000000029E8AA0

Thr 4848] DpSesCreateTable: attached session table at 0000000001BD0050 (len=161328)

Thr 4848] DpRqQInit: use protect_queue / slots_per_queue 0 / 2001 from sys_adm

Thr 4848] MPI: dynamic quotas disabled.

Thr 4848] MPI init: pipes=4000 buffers=1279 reserved=383 quota=10%

Thr 4848] Mon Oct 10 19:09:06 2011

Thr 4848] CCMS: initialize CCMS Monitoring for ABAP instance with J2EE addin.

Thr 4848] CCMS uses Shared Memory Key 73 for monitoring.

Thr 4848] CCMS: SemInMgt: Semaphore Management initialized by AlAttachShm_Doublestack.

Thr 4848] CCMS: SemInit: Semaphore 38 initialized by AlAttachShm_Doublestack.

Thr 4848] CCMS: AlInitGlobals : alert/use_sema_lock = TRUE.

Thr 3856] IcmProxyWatchDog: proxy watchdog started

Thr 4848] IcmCreateWorkerThreads: created worker thread 0

Thr 4848] IcmCreateWorkerThreads: created worker thread 1

Thr 4848] IcmCreateWorkerThreads: created worker thread 2

Thr 4848] IcmCreateWorkerThreads: created worker thread 3

Thr 4848] IcmCreateWorkerThreads: created worker thread 4

[Thr 4848] IcmCreateWorkerThreads: created worker thread 5

[Thr 4848] IcmCreateWorkerThreads: created worker thread 6

[Thr 4848] IcmCreateWorkerThreads: created worker thread 7

[Thr 4848] IcmCreateWorkerThreads: created worker thread 8

[Thr 4848] IcmCreateWorkerThreads: created worker thread 9

[Thr 4928] IcmWatchDogThread: watchdog started

[Thr 5288] IcmMpiWatchDogThread: MPI watchdog started

[Thr 1320] HttpISubHandlerAdd: Added handler HttpFileAccessHandler(000000000057A3A0), slot=0, flags=4098) for /sap/public/icmandir/,

[Thr 1320] Mon Oct 10 19:11:33 2011

[Thr 1320] ISC: created 400 MB disk cache.

[Thr 1320] ISC: created 50 MB memory cache.

[Thr 1320] HttpISubHandlerAdd: Added handler HttpCacheHandler(000000000057A4A0), slot=1, flags=12293) for /, active: 1, table 000000

[Thr 1320] HttpExtractArchive: files from archive D:\usr\sap\GD1\DVEBMGS00\exe/icmadmin.SAR in directory D:/usr/sap/GD1/DVEBMGS00/da

[Thr 1320] HttpISubHandlerAdd: Added handler HttpAdminHandler(000000000057A520), slot=2, flags=36869) for /sap/admin, active: 1, tab

[Thr 1320] HttpISubHandlerAdd: Added handler HttpModHandler(000000000057A5A0), slot=3, flags=12293) for /, active: 1, table 00000000

[Thr 1320] CsiInit(): Initializing the Content Scan Interface

[Thr 1320] PC with Windows NT (mt,unicode,SAP_CHAR/size_t/void* = 16/64/64)

[Thr 1320] CsiInit(): CSA_LIB = "D:\usr\sap\GD1\DVEBMGS00\exe\sapcsa.dll"

[Thr 1320] Mon Oct 10 19:11:35 2011

[Thr 1320] HttpISubHandlerAdd: Added handler HttpAuthHandler(000000000057A620), slot=4, flags=12293) for /, active: 1, table 0000000

[Thr 1320] HttpISubHandlerAdd: Added handler HttpSAPR3Handler(00000000010B1260), slot=5, flags=1052677) for /, active: 1, table 0000

[Thr 1320] Started service 8000 for protocol HTTP on host "blrkec220748d.ad.infosys.com"(on all adapters) (processing timeout=3600,

[Thr 4720] Mon Oct 10 19:11:36 2011

[Thr 4720] HttpExtractArchive: files from archive D:\usr\sap\GD1\DVEBMGS00\exe/ITS.SAR in directory D:/usr/sap/GD1/DVEBMGS00/data/ic

[Thr 1320] Mon Oct 10 19:11:39 2011

[Thr 1320] IcmNetCheck: network check passed without detecting problems

[Thr 3532] Mon Oct 10 19:12:21 2011

[Thr 3532] *** WARNING => DpDecodeContextKey: received cookie from restarted server >N6ffb78ax1XDKuFAF2M1VA_RVg5srovVNP7t9UWg< [dpxx

[Thr 3532] *** WARNING => DpDecodeContextKey: received cookie from restarted server >N6ffb78ax1XDKuFAF2M1VA_RVg5srovVNP7t9UWg< [dpxx

[Thr 5216] Mon Oct 10 19:25:32 2011

*[Thr 5216] *** ERROR => HttpPlugInHandleNetData: server: premature EOS (0/0) in request [http_plg.c 1971]*

*[Thr 3592] *** ERROR => HttpPlugInHandleNetData: server: premature EOS (0/0) in request [http_plg.c 1971]*

[Thr 5216] Tue Oct 11 13:37:45 2011

*[Thr 5216] *** ERROR => HttpPlugInHandleNetData: server: premature EOS (0/0) in request [http_plg.c 1971]*Thanks,

Thanks

Jagat

Edited by: JagatBir Singh on Oct 13, 2011 10:13 AM

[Former Member · Accepted solution]

Hi Jagatbir,

This is the same issue which I faced and it was fixed by setting the given parameter ID: 1113 with correct value.

Create the System user in your GRC box and maintain the proper email id and set this user for ID 1113.

Hope this will fix your issue.

Thanks,

Soman

[Former Member]

Hello Soman,

Did you solved your issue, only set the parameter 1113?

Because we have an identical issue, but this parameter was set with the system user. the strange is in our case the user received the e-mail if was a BRM, EAM or ARM process, but in ARA process the user only receives the notification in NWBC not in external box, like outlook. We post the issue in scn, if you want to give a look.

https://scn.sap.com/thread/3848718

Thank you.

Regards,

Ínês Costa

[Former Member]

Were you able to resolve this? I am experiencing the same issue in BRM where new item notifications are not appearing in SOST. All the notifications are captured in "search requests" in NWBC and approvals appear in SOST just not new item notifications. I am on SP12 and have followed all the steps recommended in this post and still have not resolved the issue.

Any help is appreciate. Thanks.

[former_member566284]

You should have your issue resolved by now. But first thing to check when your email reaches SBWP and not the user is to check if any email were sent by SAP in tcode SOST. Basis can check this if you are not an expert.

If the email has not left SOST, then the email is not left the system and SICF & SCOT have to be configured. If the email is in SOST and is green, it means the issue is in the MAIL server for the user.

Hope this helps for reference.