SM21 logs showing corrupted data on remote systems

[Former Member]

We recently did a unicode conversion and we are noticing that our SM21 data for remote systems is showing corrupted data. Initially, I was thinking there was just bad information in the LOG files and they would need to be erased. What's making me wonder is that I can go into each application server and view the information fine in SM21. Why would this corrupted data only show up when you do system log - choose - all remote systems logs?

Any recommendations on how to correct this?

Lee

[Former Member]

Hi Lee,

Does it happen for new data (new logs) as well ? Or does it happen just for the older logs which were there until unicode conversion ?

We worked on a similar problem (however that was not related to or was not there as a result of unicode conversion) where we were facing same issues related to central logs/remote system logs in sm21. Issue was only in production where apart from CI we had several apps server. We referred some notes as well but right now I wasn't able to find out that troubleshooting folder I had saved.

In the meantime, you try to search sap notes or can try to open a ticket with sap too.

Thanks

[vincentlim826]

Hi Lee,

I suggested to delete the syslog (SAP note 45580), and refresh the system.

Then syslog will be re-created automatically

also review note 688089 - SYSLOG: unreadable characters after change to UNICODE

Regards,

Vincent

[Former Member]

Vincent,

Thanks for the reply... That is what I did to fix this problem, your answer is on the money. Points for you!

Lee