MMC hangs on Windows 2008 and SAP MMC console not coming up

[Former Member]

Hi All,

We are running SAP CRM 7. After upgrading Windows 2003 to Windows 2008 R2, SAP is coming up on our J2ee engine. We are able to login to the SAP J2ee application, but SAP MMC hangs. After the reboot, SAP MMC does come up but it hangs while starting the SAP Server Processes. We have to close the MMC from CTRL-ALT-DEL (end process). After that SAP MMC does not come up. Although, we can number number of MMC.EXE running in task manager,but

the SAP MMC window is not displayed.

We have gone through OSS note Note 1326097 - SAP MMC Snap-In crash for certain operations and installed the new version of MMC. But still the error exists. Also, we have installed the VCREDLIST patch and have installed all the DLLs mentioned in OSS SS Note 684106 - Microsoft runtime DLLs.

Also, the event viewer shows the following message
Log Name: Application
Source: Application Hang
Date: 9/9/2011 8:32:30 AM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: sap-xp-q01.com
Description:
The program mmc.exe version 6.1.7600.16385 stopped interacting with
Windows and was closed. To see if more information about the problem is
available, check the problem history in the Action Center control panel. Process ID: fcc
Start Time: 01cc6f03c402c248
Termination Time: 6
Application Path: C:\Windows\system32\mmc.exe
Report Id: e74f009f-daf8-11e0-afd2-000c29701b8a

Also, we have upgraded the SAP Kernel to the latest patch level and installed MMC latest patch.

Please suggest.

Thanks,

Antarpreet

[Former Member]

Hello,

Try to re-create (re-register) the SAP Services (SAP instance services) in services.msc list. Then try to put SAP MMC up.

Or, after recreation of sap instance services, try to reconfigure the sap mmc as well -

http://help.sap.com/saphelp_nwpi71/helpdata/en/49/0eb43799b4740ee10000000a421937/content.htm

Thanks

[Former Member]

Hi,

The issue looks with SAPStartsrv.exe. It looks to go in hang state with SAPMMC and starting of SAP instance hangs for some time when the Jlaunch processes occupies 400MB. It take some additional time and then starts implicitly.

Not sure what is the cause and what would be the resolution for this issue. Please suggest if you have any thoughts.

Thanks,

Antarpreet

[Former Member]

Hello,

Try to browse some sap notes related to sapstartsrv problems and specially in Windows environment

Note 877795 - Problems w/ sapstartsrv as of Release 7.00 & 6.40 patch 169

Note 1348820 - sapstartsrv hangs after receiving 'StopService' request

Thanks

[vincentlim826]

try get the latest dw package from SAP Service Marketplace that contains latest sapstartsrv.exe

Regards,

Vincent