Master Data not populating in the service desk tickets

[Former Member]

Dear All,

I am facing issues in resolving issues related to master data population in service desk messages. Whenever a ticket is created it generates 10 errors (sold to party, ship to party , distribution channel etc not being populated). Request you to suggest a suitable answer to resolve this issue. Had raised message to SAP and was asked to apply note 1438476, but this also did not help.

Thanks and Regards,

Vivek

[Former Member · Accepted solution]

Hi,

You have to proceed the partner determination procedure for this.

for sold to party -> there are two ways, one is assign it in the ibase else check the below blog

[Sold to party determiation|http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/15649] [original link is broken] [original link is broken] [original link is broken];

Thanks,

Jansi

[Former Member · Accepted solution]

Hello Jansi,

I did resolve this with the first step by adding the sold to party to IBase , I have another issue that is I am not able to change the status of any ticket that has been created in the solman system. The status is greyed out and i am not able to change it from new to any other status. It would be nice if you would suggest me a solution for this as well.

Thanks and Regards,

Vivek

[Former Member · Accepted solution]

Hi Vivek,

Again, please check do you have authoization to change the status.

Auth object for the same is B_USERSTAT.(make sure it was set to *, if you want to access for all status )

there are other reasons also, like in status profile, what would be the highest and lowest value, If both are same also , status are greyed out.

Please check and update

Thanks

Jansi

[Former Member · Accepted solution]

Hi Jansi,

Your resolution was very helpful. Many thanks for your help. Thanks again.

Vivek