Solution Manager Installation Error- MySAP.com has stopped working

[Former Member]

Hi,

I have started installation of Solution Manager 7.1 on Windows server 2007 Enterprise Edition. The installation stopped at the phase Configure System Landscape Directory and prompted the screen with the below information

MySAP.com has stopped working

Windows can check online for a solution to the problem

-->Check online for a solution and close the programe

-->close the programe

Problem Details:

-

---

Problem signature:

Problem Event Name: BEX64

Application Name: jlaunch.exe

Application Version: 7200.59.18.52

Application Timestamp: 4c5a163d

Fault Module Name: jlaunch.exe

Fault Module Version: 7200.59.18.52

Fault Module Timestamp: 4c5a163d

Exception Offset: 00000000001668dd

Exception Code: c0000409

Exception Data: 0000000000000000

OS Version: 6.0.6002.2.2.0.274.10

Locale ID: 1033

Additional Information 1: 054f

Additional Information 2: c02f0837d540ca3ae8ca220aefedf700

Additional Information 3: c118

Additional Information 4: 7ca80a0b90b1e9a7a1bcba9a4c6f99e4

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So, please help in solving the issue.

Regards,

Vidya

[Former Member]

Are all the system requirements met ?

Check the installation guide and complete all the patches etc.

Regards,

Nick Loy

[sunny_pahuja2]

Hi,

What if you start sapinst again ?

Thanks

Sunny

[Former Member]

Hi,

Restarted the sapinst, even then the same issue.

I was mistaken and the windows version is 2008 R2.

Regards,

Vidya.

[sunny_pahuja2]

Hi,

Could you please check window events and also paste here.

Thanks

Sunny

[Former Member]

Hi,

I do not think this version of Windows server would be supported.

Check http://service.sap.com/pam for supported OS/DB. You need to user either Windows Server 2003 or 2008. Suggest to go for 2008(R2).

Regards,

Srikishan