Return from bugseye to SRM...renders a message "service cannot be reached".

[Former Member]

Hi All,

We have installed SRM 7.0. Via our portal 7.02 and BP loaded, the shopping cart isavaiilable. When ordering a product via the catalogue which is available on bugseye we encounter the following error on the return to SRM 7.0 (ABAP system):

Service cannot be reached:

The url that it bring up in the message is as follows:

URLhttp://<srm host>:<port>/sap/sapsrm/http://<portal host>:<port>/irj/portal?NavigationTarget=pcd:portal_content/com.sap.pct/specialist/com.sap.pct.srm.srm70/com.sap.pct.srm.core.fl_core/com.sap.pct.srm.core.fl_roles/com.sap.pct.srm.core.ro_employeeselfservice/fl_goshopping/com.sap.pct.srm.core.iv_shop_NavMode=3_UsePost=True_SAPSRM_RESUME_ID=SAPSRM_OCI call was terminated because the corresponding service is not available

The above URL does not make sensethough it is trying to call a service on the SAP SR backend.

Can someone possible assist in solving this?

Regards Dries

[jason_boggans]

Hi Dries,

Firstly, please ensure the user has the correct portal roles assigned, i.e. if you are using professional shopping cart, then the user should have the operational purchaser

role in SRM and Portal, if using wizard, they should have the employee role in portal and SRM.

Next, check that the catalog is actually returning data by right clicking over the BugsEye shopping cart and selecting view source before return to ensure the OCI content is present.

Also - SRM 7.0 requires the new parameter of returntarget = _top also in the call structure as well as the possible requirement for bypassing the handlers with parameters

bypass_inb_handler and bpyass_outb_handler both = x

Regards,

Jason