WDJ Application not responding

[Former Member]

Hi Experts,

I have a web dynpro application running in production but for some users the application is not responding, just from the first screen which is only a group of links for further functions.

I'm using Netweaver 7.1 CE.

The user has Windows 7 and Internet Explorer 8.

¿Any clue of what is happening?

Best regards,

Aldo.

[Former Member · Accepted solution]

Dear Aldo

Have you tried to check the Portal log ?

Do you have anything there ?

Could you tel us a little bit more about this WD4J ?

Have you checked Portal authorizations for those users ? Any difference ?

Does that WD4J uses JCO ?

If so, does the user has the necessary authorizations on the backend ?

These are just some tips for initial troubleshooting.

Kindest Regards

/Ricardo Quintas

[Former Member · Accepted solution]

Hi Ricardo,

Thanks for you reply. The same user can use the application using another computer so I'm discarding user authorization or backend problems. I think It's something related to IE 8 or windows.

I can solve the problem cleaning the user's windows profile, but I don't want to do it every time I have this issue. I would like to find what configuration is wrong to correct it.

The application I'm opening is just a WDJ view with four links to other functionalities. It's not using JCO and not having any logic at this view, just the links to other views.

Regards, Aldo.

[Former Member]

Dear Aldo,

have you checked the NWA log and see if there's anything there ?

have you tried with a different browser ? (try with Firefox for example, and see if there's any difference)

you can also try using a tool such as HTTP Watch, to see if there's anything being blocked.

Kind Regard

/Ricardo Quintas