Settings for auto-closed ticket

[Former Member]

Hello All..

My requirement is,

if particular ticket has no response since last 15 days, then it should closed automatically.

So, is there any standard configuration available?

Thanks and Regards

Kaushik Savaliya

[Former Member · Accepted solution]

we have solved it using a batch job that is updateing the status. but this is a customer program.

[Former Member · Accepted solution]

Hello Markus Gueniat,

can you please give me an idea that how to do it ?

Thanks and Regards

Kaushik Savaliya

[Former Member · Accepted solution]

Hello Markus Gueniat,

can you please give me an idea that how to do it ?

i mean, use function modules or any other techniques are available?

Thanks and Regards

Kaushik Savaliya

[Former Member · Accepted solution]

basically it is a program that uses:

1. CRM_ORDER_READ to get detail information on CRM orders.

2. using the fuction module CRM_ORDER_MAINTAIN the status can be updated.

3. do not forget CRM_ORDER_SAVE in the end.

[Former Member · Accepted solution]

Dear Markus Gueniat

thanks a lot for your Help...

Regards

Kaushik Savaliya

[Former Member · Accepted solution]

please try report: AI_SDK_SP_AUTO_CLOSE

We developed new program based on AI_SDK_SP_AUTO_CLOSE

[Former Member · Accepted solution]

Thanks Yurong Cheng

i'll Try...