EIC E-mail functionality

[Former Member]

Hi,

We have implemented EIC email functionality but when we process the activity and try to reply to affected employee or contact person, email id is not coming in reply path. Looks like I am missing some important configuration. Can you pls help me in resolving this issue

Thanks,

Umesh Sharma

[Pazahanick_Jarr]

Ensure that the employee has an Communication (IT105) subtype 10 filled out correctly.

[Former Member]

Thanks Jarret for your reply!

We are using subtype 12 instead of 10. Can you pls suggest which program needs to be changed to make this up and running.

Regards,

Umesh Sharma