EIC Web Client Timeout value

[former_member433499]

Hello, I am trying to help our EIC users with a request. They say that the web client times out and closes on them after about 5 minutes of inactivity. They would like to increase the timeout value. Unfortunately the person who implemented this is no longer here and I am not finding a place to configure the timeout. Is this value configurable, and if so where? Thanks very much!

[Pazahanick_Jarr · Accepted solution]

Hi Jim

There is no time out configuration values within EIC as it follows the overall SAP environment time out which is typically controlled by the basis team. If you are finding that EIC is timing out at a different schedule than production SAP they may be something custom that was built for your company that you will want to review.

Hope this helps.

Jarret

[former_member433499]

Thank you for the information. I timed EIC and SAPGUI and they were the same, 30 minutes. Our users should have said the timeout "felt like" 5 minutes!

[Pazahanick_Jarr]

That gave me a chuckle as I have encountered similar "time out" issues at other customers.