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The Product Keycode is Not Valid: INS00140 (Windows 7)

I'm a first-time poster... I was trying to install Crystal Reports 2011 on my Dell Latitude with Windows 7 Enterprise and I went through the installation process today. I wanted to go through the 30 Day Trial before I actually decide to purchase a license and I received a trial license key. I downloaded the trial and promptly received an e-mail with my license key. I tried to enter my license key and I had an error message that said, "The Product Keycode is Not Valid: INS00140." I was shocked that the password failed to work and then I tried various different ways to enter said license key. Copy & paste, typing, with dashes, without dashes, uppercase letters, and lowercase letters. Every license key entry attempt failed.

I contacted the Crystal Support team and they provided me with another download link to Crystal Reports 2011 and a trial license key, I ended up having the same results. Now I'm left wondering what to do to be able to access this trial version of Crystal Reports 2011. Any help would be appreciated.

Former Member

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