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The Product Keycode is Not Valid: INS00140 (Windows 7)

I'm a first-time poster... I was trying to install Crystal Reports 2011 on my Dell Latitude with Windows 7 Enterprise and I went through the installation process today. I wanted to go through the 30 Day Trial before I actually decide to purchase a license and I received a trial license key. I downloaded the trial and promptly received an e-mail with my license key. I tried to enter my license key and I had an error message that said, "The Product Keycode is Not Valid: INS00140." I was shocked that the password failed to work and then I tried various different ways to enter said license key. Copy & paste, typing, with dashes, without dashes, uppercase letters, and lowercase letters. Every license key entry attempt failed.

I contacted the Crystal Support team and they provided me with another download link to Crystal Reports 2011 and a trial license key, I ended up having the same results. Now I'm left wondering what to do to be able to access this trial version of Crystal Reports 2011. Any help would be appreciated.

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