EWA onfiguration

[Former Member]

We have solution manager 7.0 EHP1 and we configured Early watch alert DEV client 100 which is 7.20 EHP5.

but EWA show red flag and report is blank also when I run in se38 RTCCTOOL in DEV system it give me error new addon St-A required but SDCCN work fin in DEV.

I want to verify that EWA configured or how to check error if any

[Former Member]

Please guide me location of ST-A/PI and ST-PI in service site because in plug-ins can not find

[Former Member]

Hi,

you can download all patches from here:

http://service.sap.com/supporttools

Please check transaction ST13 => RTCCTOOL to see which components have to be updated.

Regards, Basti

[Former Member]

Hello,

Along with other standard tasks, please keep ST-A/PI and ST-PI patches in all the systems to the latest.

Thanks

[Former Member]

Thankx for your support

I am trying to create Early watch alert throug DSWP in solman for dev server no task created in solman server ( in SDCCN).

and also when dialog task execute it run . when I double click on red flag in DSWP its heading is " Dates for this session are overdue" and detail is

The data for this session is overdue. Data has not yet been transferred from the associated managed system.

Go to the Service Data Control Center (transaction SDCCN) in the managed system and check why the data has not been sent.

Typical sources of errors are:

The RFC connection for the SAP Solution Manager system is not working.

The 'Task Processor' background job, which collects the session data, has been changed.

Problems arose while data was being collected (see the detail log for the task that collects the session data).

A periodic 'SDCC Maintenance Package' task has not been scheduled to check whether your SAP Solution Manager system requests session data.

Session number: 0010000000222

retated to rfcs in solman

SM_DEVCLNT001_READ 3 Generierte Destination

SM_DEVCLNT001_TRUSTED 3 Generated Destination

SM_DEVCLNT100_LOGIN 3 Generated Destination

SM_DEVCLNT100_READ 3 Generated Destination

SM_DEVCLNT100_TRUSTED 3 Generated Destination

there is no *BACK rfc in solman

and SDCCN Task logs

Service preparation check completed 30.08.2011 06:10:15 SM_IBM /BDL/SAPLBDL11 0

Service preparation check started 30.08.2011 06:09:33 SM_IBM /BDL/SAPLBDL11 0

Task processor finished 30.08.2011 06:04:41 J2EE_ADMIN /BDL/TASK_SCHEDULER 0

No tasks to be processed 30.08.2011 06:04:41 J2EE_ADMIN /BDL/TASK_SCHEDULER 0

Task processor started 30.08.2011 06:04:41 J2EE_ADMIN /BDL/TASK_SCHEDULER 0

Task processor finished 30.08.2011 05:04:41 J2EE_ADMIN /BDL/TASK_SCHEDULER 0

No tasks to be processed 30.08.2011 05:04:41 J2EE_ADMIN /BDL/TASK_SCHEDULER 0

Task processor started 30.08.2011 05:04:41 J2EE_ADMIN /BDL/TASK_SCHEDULER 0

Task processor finished 30.08.2011 04:04:41 J2EE_ADMIN /BDL/TASK_SCHEDULER 0

in DEV server

when I execute task in SDCCN it give error

Please implement the new ST/A-PI version from the Service Marketplace

Message no. /BDL/BDL3070

I also told you before we are 7.20 EHP5 in dev

se38 RTCCTOOL

Existence Text for Required TCC Tools

Version 09-06-1999

Note 091488 missing

when we tring to apply this note through snote is show gray means not required that note

rfcs

SM_SLMCLNT001_BACK 3 Generated Destination

SM_SLMCLNT001_TRUSTED 3 Generierte Destination für CUST_SYNCH

Task logs

0000000002 Dialog task Service preparation check started 30.08.2011 06:23:28 SM_IBM /BDL/SAPLBDL11

0000000002 Dialog task Service preparation check started 30.08.2011 06:12:39 SM_IBM /BDL/SAPLBDL11

0000000002 Dialog task Service preparation check started 30.08.2011 05:58:17 SM_IBM /BDL/SAPLBDL11

0000000002 Dialog task Service preparation check started 30.08.2011 05:53:06 SM_IBM /BDL/SAPLBDL11

Task processor finished 30.08.2011 05:45:15 SM_IBM /BDL/TASK_SCHEDULER

No tasks to be processed 30.08.2011 05:45:15 SM_IBM /BDL/TASK_SCHEDULER

Task processor started 30.08.2011 05:45:15 SM_IBM /BDL/TASK_SCHEDULER

Setting [ Period of "Service Preparation Check" ] changed from 30 day(s) to 1 day(s) 30.08.2011 05:23:56 SM_IBM /BDL/SAPLBDL11

Task processor finished 30.08.2011 04:45:14 SM_IBM /BDL/TASK_SCHEDULER

No tasks to be processed 30.08.2011 04:45:14 SM_IBM /BDL/TASK_SCHEDULER

Task processor started 30.08.2011 04:45:14 SM_IBM /BDL/TASK_SCHEDULER

Task processor finished 30.08.2011 03:45:13 SM_IBM /BDL/TASK_SCHEDULER

No tasks to be processed 30.08.2011 03:45:13 SM_IBM /BDL/TASK_SCHEDULER

Task processor started 30.08.2011 03:45:13 SM_IBM /BDL/TASK_SCHEDULER

please guide me still i am facing same issue

Regards

Rayyan

[Paul_Babier]

Hello Shahid,

A red flag indicates that the EWA has been scheduled by Solution Manager, but the data fromt he Satelite system is overdue.

This usually means there is an issue on the managed system, and typically one of the SDCCN tasks has encountered an error, or there is some issue with the RFC back to Solman. It can also be a problem with the service session on Solman, where it

cannot be read, which happens when you run a refresh session task on the managed system, it will try and read the un-processed service sessions outstanding for it on the Solman system. Thsi si easy to check. If you get a dump when you try to open the service session in transactaction DSA, then you will get a reg flag for the EWA. If you can open it and see the tree and navigate it, then the problem will be on the managed system.

So I would start reviewing this wiki article http://wiki.sdn.sap.com/wiki/pages/viewpage.action?pageId=228262728

Then I would review the EWA Activation best practices document at

https://websmp109.sap-ag.de/~sapidb/011000358700001873212008E

If the EWA Task is not being created, then the maintenance task is failing to runt he refresh session task. If the refresh session task is failing no EWA task wil be created. So what tasks are beign created? You only need the Maintenance {Package and the Service Preparation tasks scheduled. You should not be shceduiling refresh sessions or EWA tasks directly, otherwise you are not following best practices.

So 1) Maintenance Package task should refresh sessions.

Does it create the task? Yes? Does the task create an EWA task? No? Is the RFC Destination Correct. Is the Solution Maager system processing the EWAs set to Master in SDCCN settings? Is the refresh session taks using the correct *_BACK RFC to that SOlman?

2) If the Refresh task runs does it create an EWA task? It should if it can read the session on SOlman, and I already mentioned how you can test if it can be read in DSA. If the task is created, are there errors in the SDCCN task log? If there are, they need to be addressed. If not, then there may be a problem the RFC, settings or user type, or logon credentiials beign locked, invalid for the RFC user.

We assume the Task processor is running/actiive, but that should be checked.

THere can be a few other causes, but with the links I provided, and additional tips, you should be able to locate the issue.

Regards,

Paul

[Former Member]

Thankx Basti for your support

but I am unable to understand

"do you see an Early Watch Alert task in SDCCN of the managed system? If not try to create a new task (Refresh sessions) to see if a task for data collection was pushed to managed system"

in both solman and DEV task are created but not triggered secondly " SDCCN connectivity from SMSY". is possible but I am unable to create in which system i create rfc and which name

Regards

rayyan

[Former Member]

Hello Rayyan,

if the tasks are there but not triggered then you can trigger it by marking the task (Early watch alert for solution manager) and right mouse click => Start now

There you can also see the protocol of the task.

Regards, Basti

[Former Member]

Hi,

do you see an Early Watch Alert task in SDCCN of the managed system? If not try to create a new task (Refresh sessions) to see if a task for data collection was pushed to managed system. If not check SDCCN connectivity from SMSY.

Regards, Basti