CRM Mobile Sales Application : HTTP Communication Failure ERROR

[Former Member]

Hi All,

I am trying to build a CRM mobile application in the Windows mobile.

the steps that we have followed are:

1. Activated and generated the Standard CRM mobile software component MAS_SMARTPHONE_DMSCV

2. Created the same Users in the CRM and DOE system

3. Set up windows mobile simulator

4. Created data in the CRM backend and performed initial download in the DOE.

5. activated the distribution model rules in the Admin and monitoring portal

6. and finally installed CRM mobile sales App in the Windows mobile,connected it to a device,and logged in to the CRM app from the simulator using the user and password created in step 2.

A device is created on the Admin & monitorng portal as soon as we sync from the simulator but we are unable to see any data

in the outbound queue.

In the transaction SMQ2 we have found our device queue with an error saying *exception occured due to HTTP communication

failure*

Debuggin the queue we are able to find an error under the class CL_DOE_ESDMA_SOAP_HANDLER in the method

PUSH_TO_DEVICE.

As we are on new grounds we are not able to assess the problem. Does it have anything to do with ports.

We are able to get see all the messages and the data while debuggin but while pushing it to the device there is a glitch.

Please suggest with any solution to this or what might be the

[Former Member]

Hi Krutheeka,

The problem could be because the inbound port on your SUP system is not opened. Thats why when DOE is trying to push data to SUP, you see a http communication error.

Check with your IT guys and ask them to open inbound port on SUP.

Best Regards,

Siva.

[Former Member]

Hi Siva,

Thank you for your reply.

We have checked the ports that is concerning SUP it is 2000 we find it is active and open.

We have also checked a subscription monitoring table as suggested in a previous post [/community [original link is broken]

threadID=1978692].

we are getting a HTTP 110 error while debugging the queue of the device.

While checking a monitoring we have found a log saying :

Receive failed: client host = 10.116.158.208: com.sybase.djc.SystemException: HTTP: Post Message - HIOP Version not specified\nProbable cause: unexpected failure or abnormal shutdown of client application or client host

Please suggest to us what might might be the problem.

Thanks,

Krutheeka.