At least one support role assignment did not succed

[Former Member]

I am trying to configure the Diagnostic via Setup Wizard on Solution Manager (Solman_setup) and the following error shows up:

At least one support role assignment did not succed

User existence check failed : Server returned: 302 Redirect

Failed to get User ID for user with logonname SAPSUPPORT

!! Exception : Server returned: 302 Redirect

I don't realy have a clue how to solve that issue.

Thank you a lot

[Former Member]

Hi,

Please let us know in which step you are getting this error and also send us detailed logs to analyze the issue into further.

Cheers,RamS

[Former Member]

At least one support role assignment did not succed
User existence check failed : Server returned: 302 Redirect
Failed to get User ID for user with logonname SAPSUPPORT
!! Exception : Server returned: 302 Redirect

I think it is saying the userid SAPSUPPORT does not exist, you need to create it and give it the proper authorizations. I'd check the installation guide for this username and find out how it needs to be set up.