Overall Status for sales order line & header on a service order

[Former Member]

Hello,

I have a service order that has been fully delivered and invoiced but the overall status for that line & header is "In process".

I am unclear which area of configuration determines / controls the overall status. Can anyone help point me in the right direction?

Thanks.

[Former Member]

The completion rule is set to blank.

[Former Member]

Hi Vicky,

Check the completion rule in the item category of the order?

Regards,

Raghu.