SAP for Utilities Discussions
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UCES or CRM utility IC webclient

former_member365058
Explorer

‎08-25-2011 1:08 PM

0 Kudos

Dear Experts,

I am new to SAP. I want to know what is the t code to launch web portal of sap UCES.

Also which is more beneficial solution to utility company :- SAP UCES or SAP CRM for Utilities?

Kindly mention the critical differences between the two.

Regards

Rajat

1 REPLY 1

william_eastman
Advisor
Advisor

‎08-25-2011 1:59 PM

0 Kudos

Rajat:

UCES is an external customer portal - customer e-services - and is not transaction code based.

CRM is used by internal utility customer service employees.

They have very different functions and uses. You would not choose one or the other as they do not provide competing functions.

Please read the sticky threads at the top of the forum for basic introduction to utilities concepts and more ISU functionality.

regards,

bill.