Features in CRM 2007

[Former Member]

Dear all,

We are about to start CRM 2007 installation.

We have to use the following features in CRM 2007 but were not sure how to activate them

1) TREX

2) Software Agent framework

3) Integrated communication interface --> Simple object access protocol (SOAP)

4) Communication management software --> Stimulator

5) Communication management software --> Business communication broker

Please advice if any dependencies / configurations / Add-Ons / Patches are required to activate these features

Regards,

[Former Member · Accepted solution]

Thanks for your inputs but the link only talks about TREX.

Any inputs on the below?

1) Software Agent framework

2) Integrated communication interface --> Simple object access protocol (SOAP)

3) Communication management software --> Stimulator

4) Communication management software --> Business communication broker

What are these components in CRM?

As a Basis consultant what do I need to do to activate the above mentioned functionality in CRM 2007?

Please advice

Regards,

[Former Member · Accepted solution]

Hi Sandy,

1) TREX

Trex is need to be installed and connected with CRM/Solution Manager.activate the HTTP service via Tx SMICM as well as Sicf

2) Software Agent framework

Go to Tx SPRO Navigate To Customer Relationship ManagementEnterprise IntelligenceSoftware

Agent Framework after that Execute Name and configure Search Engine Press Continue and go ahead for create a TCP/IP connectivity

3) Integrated communication interface --> Simple object access protocol (SOAP)

Tx SICF use 'default_host' as virtual host and execute for the Activate node /sap/bc/soap/rfc

4) Communication management software --> Stimulator

5) Communication management software --> Business communication broker

SPRO Layout of User Interface (People-Centric UI) and Application Element Field Group and Field Group Structure

Regards

Thomas

[Former Member]

Thanks

[Former Member]

Hi,

. TREX crm installation please find the below link

Please see http://service.sap.com/pam the supported TREX versions would be 7.0 and 7.1

http://help.sap.com/saphelp_crm50/helpdata/en/a9/4a6642161d0f53e10000000a155106/content.htm

Please find above link i think this is useful for you posted the question.

Regards,

K.Ramamoorthy