Multiple Activities

[Former Member]

Hello all,

I would like to know how we capture Multiple Activities into EIC?

EG: Manager contacts EIC help desk to change 10 employees bonus payment who is working under him , in this case manager will be contact person and 10 employee are effected employees.

In the above scenario how be create activities 1) do we need to create 10 individual activities? or 2) only one activity with contact person?

Can any one please guide me what is the best practice to capture activities in EIC.

Thanks,

Ravi

[Pazahanick_Jarr]

Most ERP EIC customers set up 10 cases and link them together via the standard delivered related activity functionality as they want to have 10 cases in their metrics as well as the resolution may not be consistent between the cases.

[Former Member]

Hi Jarret,

Thanks for your information and it helped me. If possible can you give bit more in details process for multiple activity if you can.

Thanks

ravi