pop up in sales order that "zip code 32901 not served by UPS 1 day"

[Former Member]

Hi everyone,

I have an issue where in sales order after I enter the material for that particular sold to, I get a pop up saying, "zip code 32901 not served by UPS 1day". Then, a window is displayed showing other available options to select from. But the customer says, his location is served by UPS 1 day too.

a. I checked the route determination for that location and I see that the route exists.

b. I checked the shipping condition in customer master and it looks fine.

Please suggest me how to resolve this issue;

Thanks!

[Former Member]

Hi,

That sounds like a custom error - is it a Zxx error code? If yes, I would check the userexits in MV45AFZZ to see under what conditions this is issued and amend accordingly. If it's a standard error code, what is the code and I will see can I find something on it for you.

Regards,

Sinéad Curran