Service Contract is not considering the service order value (CS/SD)

[Former Member]

Hello Guru's,

While billing the Customer the Service Contract is not getting updating with the values.

1)I have created a service contract.

2)Assigned Equipment in the service contract

3)Created Service Order in CS (Customer Service -IW31)

4)Confirm the service (IW41)

5)Created a billing request through DP90

6)Creating the billing for the billing request in VF01.

My concern is system is not deducting the Service contract value while billing the Service Orders, The system is not even issuing a warning or error message while exceeding the service contract value, while this is the standard process in SD or MM Contracts.

Thanks in advance,

Sri

[Former Member]

Hi,

Make sure that when you created service order in service order you have to determine service contract

Now when you confirm goods and service hrs the actual cost update and revenue update when you create invoice

Now when you settle service order by KO88 then cost and revenue will settle on service contract (in service order settlement rule,receiver should be your service contract number)

Then in in service contract menu ENVIRONMENT >> Cost report

You can able to see cost and revenue

Kapil