No service contract could be determined

[Former Member]

Hi Experts,

Im having this message error in the SLFN message for the contract determination.: "No service contract could be determined"

Everything else is working fine:

- my contract has no errors in "organization" tab

- message also has no errors

- product is added to the message automatic

- SLA is calculated

Ive noticed this is a common problem, with many threads, and some of those are solved. But no one says how to solve the issue.

Edited by: Magnus Esteves on Aug 16, 2011 7:27 PM

[Former Member]

Ive solved the problem, for those who have the same issue check the process below:

1) execute

Customer Relationship Management ->Transactions -> Basic Settings -> Copying Control for Business Transactions -> Define Copying Control for Transaction Types

Find the SLFV | SLFN | Support Notification -> and mark both "Copy item no" and "ComplRef" fields. SAVE

2) execute

Customer Relationship Management ->Transactions -> Basic Settings -> Copying Control for Business Transactions -> Define Copying Control for Item Categories

Create a new entry (if you dont have) as follow:

Source item Cat: SOL3

Target item Cat: SOL4

Copy conditions: Copy all conditions

Mark field: Generate prod.master data again

3) execute

Customer Relationship Management ->Transactions -> Basic Settings -> Define Item Categories

If you dont have the item SOL4 create as follow:

Description: Support Desk Service Item

Item Object Type: CRM Service Product Item

Usage of Individual Object: Item Contains Product, But not individual Object

Text Det.Proc: SRVITEM1

PartnerDetProc: SLFN0001

Status Profile: Service Desk Status Header

ATP Prof: No Aviability check

Org. Data Prof: 000000000002

Date Profile: SAP Default SLA data for item

Action Profile: SAP Standard Monitoring: SLA dates + PSL

Now in the Diaglog Structure, go to -> Assignment of Business Transaction Categories and create:

- Sales

- Service Process

This changes solved my problem.

[Former Member]

I have followed all your steps but there is still the error "No service contract could be determined".  What else should I do?