Return process help

[Former Member]

we have a requirement where dealers are scraping the material sold to them in case the same is broken or defective, the cost of sending them back to plant is higher to avoid the same material is scrapped by dealers only and we need to replace the quantity to them against the report created against these defective materials.

pls confirm a process where the defective/scrapped material and replacement agaisnt the same can be tracked in SAP.

[Former Member]

Hi,

Why don,t you use document type SDF(Sub sequent delivery with free of charge)by default it is having reference mandatory 'C"(Sales order) if you want to take the billing reference you can change to "M"(Billing reference) and do the process as per your requirement.

Thanks

Siva.K

[former_member209761]

Dear kanchan1982 ,

You can opt for SUBSEQUENT DELIVERY FREE OF Charge, standard sales order type (SD).

This will be created in reference to the previous ORDER.

Thanks & Regards,

Hegal K Charles

[od_manikandan]

Hai Kanchan,

1. Create Finish good related SCRAP materials in material master with New Division 21.

2. When even you are scrapping the material, convert (transfer post ) the material to scrap material code.

3. maintain the scrap price and sell it and record it in the system.

4. Make a SQVI report list all the SCRAP sales where division is 21.

Now you will have the quanity sold as scrap material and you can replace the quantity.

And by keeping credit control for the scrap customer, the scraqp sales also controlled. Dealer can sale damaged materials only with your knowledge.

Regards,

Mani

[Former Member]

Hi.. Thanks for your reply. But in this case dealer is not returning any goods to us and the material is not even sold as scrap basically its tube lights and CFL lights which has no scrap sale value. So we have to replace this material which dealer received in damaged condition. The report of these defect is made by company inspector and given to plant.

[former_member209761]

Dear kanchan1982,

As suggested earlier, you can achieve this using subsequent delivery free of charge.

You make a Original sales order for say 300 tubes, delivers it and invoices.

Out of that 30 tubes are damaged.

Now create a subsequent delivery free of care order for 30 tubes.

Do a delivery and invoice (it will be treated as free)

In this method there will not be any return from dealer to your client.

Since we are creating the sub delivery free of charge order w.r.t the original order, we will get a track for the replacement deliveries also.

Thanks & Regards,

Hegal K Charles