CMS error update, cms SLD IO error Read timed out

[Former Member]

Hi experts

We are in error: update fails with the error message: SLD (URL http://

<host>: port_num) server exception: IO error: Read timed out

create a new SC in the SLD, then create a new track in the CMS, to viewthe new SC, the side of the CMS are trying to make an update to MS in

Landscape configurator but it is giving timeout error Read.

Communication between MS and SLD server is OK

The configuration of the SLD is OK

The recommendations of the oss note 1383798 were executed, including

execution of the statistics of all tables in the MS server and SLD

The recommendations of the oss note 1388143, including the timeout

parameter value we assign a very very big, but the error persists, it

appears that this value is not taken by the system.

We need your help to correct this error and continue with the project

DSD Movistar is stopped

New track: DSD

New SC: I_NG_WEBDYNPRO_DSD

Thanks for your attention and will wait for your comments

Regards

[p330068]

Hi Richard,

Please check if you have any network connectivity issue between SLD and netweave infrostructure.

Go to the landscape configurator, domain data > find the SLD URL and try to access. if you able to access successfully then click on update CMS. if not able to access the update the IP address and Host name in the host file. the do the update CMS.

Hope it will helps

Best Regards

Arun Jaiswal

[Former Member]

Hi Arun

connectivity from the CMS to the SLD is Ok.

I was reviewing the logs, and the log file: default.0

/ usr/sap/PD1/JC00/j2ee/cluster/server0/log/applications/cms

I found the following:

It is not possible to remove locks from other user sessions, please use Engine Exc = com.sap.cms.pcs.lock.service.api.exception.CMSLDequeueRejectedException Administrator Tool: It is not possible to remove locks from other user sessions, please Engine use Administrator Tool #

but check in:

http://10.255.2.135:50000/irj/portal -> System Administration -> monitoring .--> Object locking

But there is no locked object, no object is locked in Development, Quality or Production.

Thank you very much for your attention and efforts to our error.

Best Regards

Jose.

[p330068]

Hi Jose,

Please access the portal with fully qualified domain name. http://<Host name >:<Port>/irj/portal

Update the IP address and Host name in host file at Start > run > drivers > etc > host

Close all the browser session and open the new session and login in the CMS. then try to update it.

Hope it will helps

Best Regards

Arun Jaiswal

[Former Member]

Hi Arun

Thanks for your suggestions

The ip and host are correct in the HOSTS file on all servers, probe CMS Update again and still the error.

Regards

Jose

[Former Member]

Hi experts

this error was resolved by applying the latest patch to the component DI_CMS, this thanks to the excellent support of a case to SAP OSS.

I hope this helps solve the errors of any other colleague

Regards

Jose