Solution Manager Installation Error "SAP SOLUTION MANAGER 7.0 EHP 1"

[Former Member]

I am new to SAP and currently trying to install SOLMAN 7.0 EHP 1 on Windows Server 2008 R2. I have read the documentation also. For JDK I have used "j2sdkfb-1_4_2_24-rev-b06-windows-amd64.exe" which looks to be working fine.

The installation process runs fine until it hits "Start Instance" the message on the bottom says "Starting instance xxx/DVEBMGSOO" (where xxx is my sid) and then its times out after 10 minute. After timing out I get the following error on the window.

An error occurred while processing option SAP Solution Manager 7.0 EhP1 > SAP Systems > Oracle > Central System > Central System( Last error reported by the step: ABAP processes of instance ORC/DVEBMGS00 ABAP: UNKNOWN did not start after 10:00 minutes. Giving up.). You can now:

Choose Retry to repeat the current step.

Choose Log Files to get more information about the error.

Stop the option and continue with it later.

Log files are written to C:\Program Files/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS.

Though the installation steps are not fully completed but I do see SAP management Console and when I open it I see two process running "msg_server.exe" & "igswd.exe" The process dispwork.EXE starts in the beginning and then stops and stays stopped. I tried restarting all the process again but only tow of them starts and the process "dispwork.EXE" starts but then stops again. I also did a NEW installation considering a file could have been corrupted or something else but the installation process stops and the same place. I am sure ppl have installed SOLMAN on windows 2008 R2 and this error seems common to me. Please assist. Any tips would be nice.

Edited by: amirsd on Aug 3, 2011 5:53 PM

[former_member185031 · Accepted solution]

What is your Physical and Virtual memory ? It seems memory issue.

Regards,

Subhash

[Former Member · Accepted solution]

Physical memory is 3GB Virtual Memory is also around 3GB.

[former_member185031 · Accepted solution]

This is the reason you are getting this error. I am not sure you would be able to install on 3GB or not but anyway increase Virtual memory to 3 times of physical memory and resume the installation. If not succeed then increase the memory that is the only option.

Regards,

Subhash

[Former Member · Accepted solution]

Subhash

I will go ahead and increase the Physical memory and the virtual memory to MAX. I will also do a clean re-install of the solution manager. Will post the results shortly... Thanks for all the help..

[Former Member · Accepted solution]

Subhash

Thanks for your valuable advice. The Installation ran smooth after increasing the RAM to more then 6GB and Virtual RAM to more than 10GB. Looks like the error was related to Physical memory and virtual memory. Though I cannot confirm but if the installation is done using a (VMware) Virtual machine installing "VMware tools" also has a conflict with the Processes.

Thanks Again to all who responded.

[ashish_mishra2]

Can you please try with changing the user being used in SAP service.

open Run --> services.msc --> Open service SAP<SID>_nr. --> righ click --> properties

in Logon tab change user from SAPServiceSID to sidadm --> restart the service.

Try starting SAP system again and see if this works...

Regards,

Ashish

[Former Member]

Hi amirsd,

please paste the C:\Program Files/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS log file .

Regards

Pranay

[Former Member]

Hi,

Please check the below

1) ip/host entries should be in /etc/hosts

2) patch the latest kernel for 2008 R2

and re run installation

Regards,

Ram