Several support desk messages using BADI_DET_PROC_TYPE_FROM_DNO

[Former Member]

Hello,

We're trying to realize creation of several support desk messages ZLF1 and ZLF2 based on the SAP system from wich messages were sent. For example, from SS1 system it's necessary to create support notification ZLF1 and corresponding service desk transaction ZLFN; from SS2 system it's necessary to create ZLF2 and YLFN.

We'd like to implement BADI_DET_PROC_TYPE_FROM_DNO for this case. Could anybody help us with the implementation?

Regards,

Arkadiy Terzi

[Former Member · Accepted solution]

Hi,

For implemention BADI please contact ABAPer and customize as your requirement,

But for handling multi transaction types you can check below

SPRO->SAP solution manager -> service desk- Multi Transaction type handling.

Please checK

Thanks,

Jansi

[Former Member · Accepted solution]

Hi Jansi,

Thank you for the answer.

We made necessary settings in SPRO->SAP Solution Manager -> Service Desk -> Multi Transaction Type Handling.

And created BADI implementation ZBADI_DET_PROC_TYPE_FROM_DNO. But it seems that the system doesn't take into account this implementation.

Could you provide more detailed information or any SAP notes about the issue?

Thanks,

Arkadiy