Email id attached in another user in approval flow ?

[Former Member]

Hi,

We have a strange situation in SRM 7.0 approval workflow.

Suppose we have a user ID AAAA and his mail id is AAAA@adb and the same is maintained in SU01D.

another user id is BBBB and his mail id is BBBB@abc and the same is maintained in SU01D.

When CCCC is creating a shopping cart, AAAA triggered as an approver as per the org structure.

AAAA userid can be seen BBP_PD under approval flow and also in protal.

But when i click on the name AAAA , it is showing mail of BBBB@abc and approval mail has been triggered to that guy.

Could any one came across this situation.

Please let me know.

Regards

Venkatesh P

[Former Member]

Got it. In ADR6 table address is maintained is wrongly. Corrected that address , now it is triggering properly.

[Former Member]

Hi,

Please allocate points since the value gets stored in ADR6 is based on the entry you made it in the Position tab.

I belive you have not removed the entry directly from ADR6.

Thanks

[Former Member]

Hi,

We can maintain different email ids against the same user under settings

01. User Account

02. Under Position tab

I hope BBBB@abc has been maintained against Position.

Kindly check.

I hope the above is clear to get points from you.

Thanks

Rajesh K