EIC E-Mail Configuration

[Former Member]

Hi,

I have to configure E-mail functionality for one of client. Could you pls guide me, what steps are required to configure EIC E-mail Functionality. Is there any custom Workflow need to develop.

Thanks,

Umesh Sharma

[Former Member · Accepted solution]

There are many steps for email configuration.

First make sure email will be delivered to the SAP system. (Ask your Basis team).

Some other steps you probably have to do:

EIC - Interaction Center Web-Client - Application Functions - Agent Inbox - E-mail - Define E-Mail Addresses

EIC - Interaction Center Web-Client - Application Functions - Agent Inbox - E-mail - Inbound Distribution: Settings for Recipient Determination

EIC - Interaction Center Web-Client - Basic Functions - Communication Channels - E-mail - Define Profiles for Outgoing Addresses.

EIC - Interaction Center Web-Client - Basic Functions - Communication Channels - E-mail - Define E-Mail profiles.

EIC - Interaction Center Web-Client - Application Functions - Agent Inbox - E-mail - Workflow: E-Mail processing

(Activate event WS 61000004)

EIC - Interaction Center Web-Client - Application Functions - Agent Inbox - E-mail - Define Conditions for E-Mail Workflow

(Activiate start condition for WS61000004 u2018EIC Inbox: SAPConnect Entryu2019.)

EIC - Interaction Center Web-Client - Define Profiles for Interaction Center Web-Client

(Assign Function profile Email)

[Former Member · Accepted solution]

Thanks Jong for your detailed description.