SLAs in Solution Manager 7.1

[Former Member]

Hello all,

i've noticed some interessting changes in the SLA implentation in the new SolMan 7.1, like a constantly new calculation of end time, response time etc.

My first trys to get the sla determination for incidents running were not succesful.

Is there any one with some expierence with sla in solman 7.1? Are contracts still required? Is there a configuration guide which shows how to to config the slas?

Any help would be much appreciated.

Best Regards

Daniel

[Former Member]

Hi,

recently i i configured the SLA for the SP6 in a customer here in Brazil and was following the documentation of SP5.

If you want to send me an e-mail that I command thee the step by step that rode as documentation.

But you can follow the configuration of SP5 that works.

Hugs

André Nascimento

SAP NetWeaver Technology Consultant I DTS Data & Transformation Services
AP Brazil

[Former Member]

Hi Andre,

May you share the documentation to me too? I'm also trying to configure the SLA in SP6.

Thank you so much,

HL

[Former Member]

Here's link to doc for sla

https://websmp204.sap-ag.de/~form/sapnet?_SCENARIO=01100035870000000202&_SHORTKEY=011000358700007427...

Regards,

Diana

[mkloeffer]

Hi Daniel,

the configuration of SLA's is described the Implementation Guide of SolMan 7.1 under:

SAP Solution Manager --> Capabilities --> Application Incident Management --> SLA Escalation

In addition we have some new guides in the Installation Guides Section for SolMan 7.1

https://service.sap.com/instguides

--> Solution Manager --> SolMan 7.1 --> Additional Guides

Here the direct link to the overall configuration guide for IT Service Management:

https://service.sap.com/~sapidb/011000358700000514762011E/ITSM_Guide_AIMConfig_final.pdf

Hope that helps...

Best Regards,

Michael

[Former Member]

Hi,

You can get RKTs here

[https://websmp201.sap-ag.de/rkt-solman|https://websmp201.sap-ag.de/rkt-solman] -> sap solution manager 7.1 -> application incident management

Please check

Thanks,

Jansi

[Former Member]

HI,

I have downloaded a SLA configuration document for SOLMAN7.1 SP05.But my version is SP06 will this configuration work on SP06.Please suggest me...

[Paul_Babier]

Dear Daniel,

You do realize that 7.1 is still in ramp up and is not offically released.

Thus there will be a dearth of documentation available.

One thing you should ensure is that you have applied the available patches, as it could be your issue has been addressed.

Perhaps someone in the rampup program will read this thread that has already configured SLA, or has received some

guidance from Development?

I wish I had more to offer, but I would check to ensure the system is patched.... SAP Solution Manager: Basic functions 7.1 for PS1 and SP2 are out. Ensure you are patched accordingly and see if you still have the issues.

Regards,

Paul