Internet Explorer 8 crashing with SRM 7.0

[Former Member]

Hi there experts,

We have recently rolled out SRM 7.0 to our end users who use Internet Explorer 8 standard build. We have had 5 users in 3 days report that when they launch the SRM URL, IE loads into SAP Portal, but when it tries to load the shopping cart overview page, IE hangs and crashes.

We have tried the suggestions in notes:

1347768 - Web Dynpro and Microsoft Internet Explorer Version 8.0

1511147 - IE7/IE8 settings for SRM and Catalogs

But these do not resolve the issue. When the user logs onto a different machine, they can launch the SRM URL fine and the shopping cart overview screen appears as normal.

What we have had to do is create the user a new Windows profile. When this is done, they can launch SRM URL fine. However, this does not tell us what is causing the issue nor is it a desired workaround / resolution to the issue.

Has anyone else experienced this issue? We are fearful that more and more users will get this IE crash.

Thanks!

Bernard.

SAP_ABA - 701

SAP_BASIS - 701

SRM_PLUS - 700

SRM_SERVER - 700

SRM_EXPL - 700

SRM_EXT - 700

[Former Member · Accepted solution]

Dear Bernhard,

I had the same problem. The cause was a zoom <> 100% in the IE.

There are two notes (1534610 & 1534606) but those did not help me.

Regards

[Former Member · Accepted solution]

Hi Guys,

We are experiencing the same issue and currently have a call logged with SAP that has now been raised to HIGH. This is causing real issues to our business users, who are now refusing to let us recreate their local profiles as a workaround. This is the only temporary fix we have.

We are on Windows XP using IE 8. When the user browses to SRM -> Employee Self-Service tab, the session completely hangs. The same issue also happen in Confirmations.

System Status for SRM Production:

SAP_ABA 701 0008

SAP_BASIS 701 0008

PI_BASIS 701 0008

ST-PI 2008_1_700 0003

SAP_BS_FND 701 0009

SAP_BW 701 0008

SAP_AP 700 0022

SRM_PLUS 700 0010

We have also cleared an individual's browser cache which did not resolve the problem. We patched SRM in September and to my knowledge we did not have this issue before.

The problem is returning to some users after we have already recreated their windows profile.

Any help/suggestions on how this can be resolved or indeed how it has been resolved previously would be GREATLY APPRECIATED. We are in the process of raising our support call to URGENT and are getting desperate!

Regards,

Dave