SAINT stuck at DDIC activation phase

[Former Member]

Hi All

I am doing Virsa Add on installation on CRM production environment.

There were no issues when i did it in development and quality servers

But in production the Saint update hangs in DDIC_Actiation stage.

It does not give any error but goes in an endless loop.

The TP seems to have some issue...but the RDDIMPDP job is running ok

I am not able to get the issue

Plz help

Thanks and regards

Tushar

[Former Member]

Issue was resolved by updating Kernel

Thanks for help

Regards

Tushar

[Former Member]

Hi ,

Thanks for updates.

Regards

Pranay

[Former Member]

Hi

Logs will be requirde to find look after the current error , still you can check the versions by using tp -v , R3trans -v might it could be the version issue.

Regards

Shilpa

[Former Member]

Hi Tushar Pathak

Update your system Kernel level and re-try the SAINT.

Best Regards,

V Srinivasan

[Former Member]

Hi Tushar,

Please check SLOG and ALOG at OS level.

Also provide the :-

1. Import logs for the queue

2. Action log for the Queue.

3. Tp system log

Regards

Pranay

[former_member185031]

You have to provide the log. Check the log directory for more information.

Regards,

Subhash