Confirmed Qty zero just for one particular customer/item

[Former Member]

For a combination of customer and material the sales order confirms the inventory quantity but after it gets saved, and I come back to visualize it the quantity is zero.

If anybody has an idea of how to solve this or how can I raise a ticket to SAP for this issue?

Best Regards,

Carlos

[Former Member]

Thank you. We received more material (MIGO) and after that it worked.

[Former Member]

Hi

This happens whenever there is a delivery block set in the sales order due to credit limit check and the customer fails the credit check (excedes the credit limit set in FD31).

However, this can be removed by going to OVZ7 and removing the tick against 'conf block' set for delv block - 01.

Regards

Madhu

[Shiva_Ram]

The customer might be on credit block. Check in t.code VKM1/VKM4 and release the credit hold. The sales order quantities will get confirmed.

Regards,