Why do false alert get triggerd in PI?

[Former Member]

Hi All,

There are no fauiler in messges, but enormous alerts are getting triggered every 7days for particular interface in PI.

Can someone tell me why does happen?

Regards,

Madhu

[Former Member · Accepted solution]

Probably due to lack of stricter filters on the Alert Rules. Try checking the "Suppress Multiple Alerts" flag on the runtime workbench -> Alert configuration for the alert being triggered and check if the issue persists.

Also, if you want to see the generated alerts, run the reports RSALERTDISP and SXMSALERT_LOGREADER. This will show you why the alerts are being generated (it is a logging transaction)

[former_member611181 · Accepted solution]

Is it file based interface. If it is file based interface when PI is trying to poll when it could reach it will start releasing alerts.

Check at that time whether file based server is down or not.

[Former Member · Accepted solution]

In addition to sreeram,check if right xml file is placed at the source,if it is a bad file ,based on the pooling interaval,the same file is picked and hence alert will be triggered.

Srini

[Former Member · Accepted solution]

Hi srni,

Alert is gettig triggered with out any failure of msgs.

[naveen_chichili · Accepted solution]

Hi Adithya,

Could you please check if you have given the exact sender service/Interface in alert rules instead of * . Some times this might be the reason to trigger false alerts.

Clarify:was this false alert raiding from begining or it started triggering all of sudden?

Regards,

Naveen

[Former Member · Accepted solution]

Hi Naveen,

We have used * fpr all alert rules, however only this one particulare interface alerts keep getting triggered for and unknown reason.

Regards,

Madhu

[naveen_chichili · Accepted solution]

HI Madhu,

This might be the reason which may take some other interface which is related to the same sender Service/Business system.

Try giving the exact service/Interface and check if you are still getting.

Regards,

Naveen

[Former Member]

error description:

Error text from the Adapter Engine: Configured source directory "XXXXXX"' does not exist

But the directory exists there.

[Former Member]

check if the source dir has full access.

switch off the comm channel and check if the alert is triggering.

srini

[Former Member]

i switched off and switched on the alerts,which stoped the alerts.

Thanks everyone.

madhu

[prateek]

What is the error description in alert?

Regards,

Prateek Raj Srivastava