Error in editing the passwords and HTTPS Protocol

[Former Member]

Hello!

After I success install the uPerform Server, then I have shut down the server.

The next day, I started to configure the server and find out that there has an error in editing the uPerformSystem and Solution Manager passwords. It pops up an error(401) and said" Error processing form. The remote server return an error: (401) Unauthorized".

Also, I cannot configure the HTTPS Protocol. There has an error when I run AuthenicationWizard and the error log was below:

<Log>

- <Entry Type="Trace" Id="b5969d99-c785-4e27-8b83-4e3280bcc65a">

<Date>7/14/2011 7:13:04 PM</Date>

<TraceType>Always</TraceType>

<ThreadID>5</ThreadID>

<RoutineNamespace>AuthenticationWizard.Process.stopServices()</RoutineNamespace>

- <Message>

- <![CDATA[ Stopping Services

]]>

</Message>

</Entry>

- <Entry Type="Trace" Id="ce10e70d-9ecf-4921-a545-6b5db49d619e">

<Date>7/14/2011 7:13:34 PM</Date>

<TraceType>Always</TraceType>

<ThreadID>5</ThreadID>

<RoutineNamespace>AuthenticationWizard.Process.stopServices()</RoutineNamespace>

- <Message>

- <![CDATA[ End Stopping Services

]]>

</Message>

</Entry>

- <Entry Type="Error" Id="a4765b76-002b-44f6-8235-76fade618e50">

<Date>7/14/2011 7:13:55 PM</Date>

<ThreadID>9</ThreadID>

<ErrorCode>24-01-014</ErrorCode>

<RoutineNamespace>RWD.uPerform.CMS.Vignette.VerifyLicense</RoutineNamespace>

<FriendlyMessage>An error occurred while verifying license.</FriendlyMessage>

<Message>Length cannot be less than zero. Parameter name: length</Message>

<StackTrace>at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy) at System.String.Substring(Int32 startIndex, Int32 length) at RWD.uPerform.CMS.Vignette.VerifyLicense() at RWD.uPerform.WindowsService.QueueMonitor.VerifyLicense()</StackTrace>

<Parameters />

</Entry>

- <Entry Type="Trace" Id="bbce281a-d3bb-4e49-9482-2dc8a03b52d7">

<Date>7/14/2011 7:30:42 PM</Date>

<TraceType>Always</TraceType>

<ThreadID>6</ThreadID>

<RoutineNamespace>AuthenticationWizard.Process.stopServices()</RoutineNamespace>

- <Message>

- <![CDATA[ Stopping Services

]]>

</Message>

Can anyone help me to solve the problems?

Best Reagrds,

Vivian

[Former Member]

Hi Vivian,

With reference to this issue, can you please try the following steps on

the application server in order to try and resolve this:

1. Please open a command prompt and navigate to

C:\Windows\Microsoft.NET\Framework\v2.0.50727\

2. Run the following command: aspnet_regiis -iru

3. Run the following command: aspnet_regiis -ga aspnet

4. Open IIS.

5. Expand Websites.

6. Right-click on the uPerform Collaboration website and select

properties.

7. Click on the ASP.NET tab.

8. Ensure the 2.0.50727 is selected in the ASP.NET version drop-down

list.

9. Select the Web Service Extensions folder.

10. Ensure the ASP.NET v.2.0.50727 is set to Allowed.

11. Restart IIS.

12. Attempt to run the configuration page once more.

13. Result?

Also, have you tried restarting the server?

Hope this helps,

Kind Regards,

Matthew

[Former Member]

Dear Matthew,

I have tried all your solution, however, I cannot execute the 3. Run the following command: aspnet_regiis -ga aspnet

it said that the user"aspnet" does not exist.

And I cannot find the ASP.NET tab to ensure the 2.0.50727 is selected in the ASP.NET version drop-down

list.

p.s. the system is used Window 2008 R2, IIS 7.0, MS SQL 2008 R2 and I have tried to restart the computer

Best Regards,

Vivian

Edited by: wychung on Jul 19, 2011 8:07 AM

[liushu]

1. SPP version?

2. are all the services running?

3. homepage of RWD available?

4. restarted the services ?

5. how and when the problem happens? do you have problem for publishing docuemnt or creating users?