GRC CUP Custom Approver Determinator Question

[Former Member]

I have a problem that when I add a new approver to one of my Custom approver determinators the change is only applied to new requests at that stage or rerouted requests. Has anyone seen this or know why?

[Former Member · Accepted solution]

Hi Kevin,

True. It is working as expected. When you change an approver, it will be affected only to the re-routed requests, and the open requests at that stage. Why you want the approver information to be changed to the new approver for the completed/rejected requests??

Regards,

Raghu

[Former Member · Accepted solution]

My Issue is that the only way open requests can have the change is to reroute the requests. I don't want it changed for old requests.

[Former Member · Accepted solution]

Hi,

Lets say ABC is the approver and the requests that are approved in the previous level are with ABC approver queue. Since ABC approver is no more in the organization, you have changed the approver in the configuration and you require all the requests to be assigned automatically to the new approver.

If this is what you are looking at, its not possible.

You have to manually re-route the requests to the new approver.

Regards,

Raghu