Shopping cart error

[Former Member]

Hi,

We are helping to troubleshoot an issue that one of our customers is having. This is a new setup and the customer is able to reach our catalog and shop. Once they create a shopping cart and then go to Punchout or return the cart to their procurement system they receive the following error.

500 Internal Error Server

Application error occurred during request processing.

Details: com.sap.tc.webdynpro.services.sal.core.DispatcherException: The requested deployable object 'XX.com/rui_shopcatalog' and application 'CatalogInboundApp&SEARCHSTRING=' are not deployed on the server. Please check the used URL for typos.

Exception id: [001CC43ABAC0007A000000F300003B610004A6B45AC40EAE]

We were able to see through our logs that the data in the shopping cart left our site and failed to be imported into the customers procurement system.

Also we have asked the customer to provide with their Hook_Url so we can see if there is an issue with the URL. How would you be able to check the value of the Hook_URL in SAP, the customer not sure where to look? When we ask our SAP customers to setup the call structure the Hook URL is left blank, we realize this information is automatically generated during a session, but are you able to view it somewhere?

Thanks,

David.

[Former Member]

Hi David,

is your catalog OCI compliant? Every catalog needs to be OCI compliant to be integrated with SAP systems to pass the information to the back to the systems.

Thanks and regards,

Ranjan

[Former Member]

Yes, we currently have over 250 or more active OCI / SAP customers, this just happens to be a new integration setup.

The customer is receiving an error message from their SAP system that states, "The requested deployable object 'XX.com/rui_shopcatalog' and application 'CatalogInboundApp&SEARCHSTRING=' are not deployed on the server. Please check the used URL for typos"

[Former Member]

We are still having the same issue, any feedback would be appreciated.

We tried changing the order of the call structure and also added trusted sites to the customers computer.

Could someone provide an answer to this question....

How would you be able to check the value of the Hook_URL in SAP, the customer not sure where to look?

Edited by: david75 on Jul 18, 2011 4:29 PM

[jason_boggans]

Hi David,

The hook_url parameters may be identified and caught with a http sniffer tool like the one available at www.httpwatch.com/download

This free version will capture the data but will not allow you to read it unless you buy the software, perhaps you know of someone internally who has this software or are aware of a similar product which will capture the POST data coming back from the catalog, this POST data will contain the values of the HOOK.

The hook will display something like:

hook_url https:///SRM-MDM/SRM_MDM 74

useportalnavigation X 21

UsePost True 12

UsePost True 12

username Admin 14

Regards,

Jason