warranty or maintenance service pricing in SD

[Former Member]

Hi experts,

Our company sell products and the related warranty to client. the price of warranty is a certain percentage of the product. how can i use SAP SD pricing procedure to handle it. for example, we sell a machine to a client. if the client buy a 1 year warranty, we charge the client 5% of the machine price as the warranty fee. so the warranty price bases on the main product.

We want to show the warranty and maintenance as a separate item and calculate the price in its own item, not in the main item as a surcharge condition type. for example, SAP company sells their software and the maintenance service. the maintenance service fee based on the software price, get 22% of the software. i am not sure how SAP to handle this business in their system. does sap cover it in CRM system or ECC? is it a separate item or not?

thanks a lot,

Grant

[Former Member]

Hi,

Yes, SAP has this functionality for Warranty and Service claims processing.

It can be done using SAP Customer Service functionality wherein a service notification and service order is created and the costs are billed separately line item or products wise.

Please refer to the following links for more info on the same

[Maintenance and Service Processing|http://help.sap.com/saphelp_dimp50/helpdata/En/4c/3a833c8b079c2ee10000000a114084/content.htm]

[Warranty Claim Processing|http://help.sap.com/saphelp_dbm700/helpdata/en/51/b2c77ec1dc40069170a888e6842764/content.htm]

[Master Warranties|http://help.sap.com/saphelp_sm310/helpdata/en/94/97c1e99b674d919a063c0654ec6983/content.htm]

Regards,

Amit

[Former Member]

Hi Amit,

i do not think my business is the same scenario with your service processing, do not you? when i create sales order, i need to include the warranty material as an item. the problem is how to use the main item net value as the calculation base of the warranty item.

thank you very much for your solution!

best regards,

grant