Severity and priority in Service desk

[Former Member]

Hello Guru's

1.) In my company we have priority option in service desk and we want to implement severity option also along with exist one.

Can any one guide me how to go abt it?

2.) when a report is generated using CRM_DNO_MONITOR. the ticket description field(history) consist only 24 characters ..how do i increase it ..to make it more meaningful

Regards

Anand

Edited by: anandarshith on Jul 12, 2011 1:07 PM

[Former Member]

Hi,

Please check this blog [/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii|/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii]

given hint for adding fields as Severity and impact

Please check.

Thanks,

Jansi

[Former Member]

it was helpful