approval required for raising credit memo request and credit for returns.

[Former Member]

hi experts,

In Standard SAP, credit memo request has a credit billing block. It has to be released by an authorised person. But for my client

it has to be approved by 4 persons. In case of returns, Credit for returns also needs to be approved by 4 persons.

Client wants Yes or No pop-up screen

The chart Showing Approval for Credit Memo from four users, if all four users approve u201CYesu201D Credit Memo can be issued. And it cannot be issued if any of the four users doesnu2019t approve for credit memo.

Credit Memo request

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approval by USER1

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approval by USER2

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approval by USER3

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approval by USER4

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Credit Memo

Any idea or suggestion doing this please share...

your reply will be appreciated with points.

Thanks and regards,

-Jay

[Former Member]

Hi,

In our project,we have a similar requirement.

For this,we have developed a "Z" table which has the fields as "Credit control area",Customer credit group from,customer credit group to,Refund value from,refund value to,Approval Levels(values like Cash colletion credit manager,Senior order sales manager etc....These values were maintained in Domain),First Approver,Additional Approver,Additional Approver and e-mail address for rejections.

The values for First,additional approvers will be fileld with position numbers which were created by HR team.

Based on the Sales value,a work item will be created in approver's mail box i.e. in SBWP T.Code.If no action has been taken,then an escalation is going to send to managers of these three approvers.This Heirarchy will be mainatined in HR module.

Please check with your ABAPer for developing this logic.

Regards,

Krishna.

[Former Member]

Create a status profile with 4 approval status and asign to RE and CR document types and write logic in sale sorder userexit to trigger email to all 4 users when its locked. Give a new t.code to get list of locked orders so that approver go and approves there. if any one approver not approved, then write logic to not process further.

if you have workflow consultant, you can have better solution than above.