Registrate incident through web-service

[Former Member]

Hi, dear experts! Please, help me for this question.

We try register incident through webservices. How we can set Sold-to party in section IctIncidentAdditionalInfo?

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:urn="urn:sap-com:document:sap:soap:functions:mc-style">
   <soapenv:Header/>
   <soapenv:Body>
      <urn:ProcessIncident>
        
         <IctAdditionalInfos>
            <item>
               <Guid/>
               <ParentGuid/>
               <AddInfoAttribute>What attribute must be here?</AddInfoAttribute>
               <AddInfoValue>8222</AddInfoValue>
            </item>
         </IctAdditionalInfos>

         <IctAttachments/>

         <IctHead>
            <IncidentGuid>4E0CDA891BD80150E10080008B350261</IncidentGuid>
            <RequesterGuid>9CEF0106AA5600D2E10080008B350261</RequesterGuid> 
            <ProviderGuid>4CEF0106AA5600D2E10080008B350261</ProviderGuid> 
            <ShortDescription>New incident</ShortDescription>
            <Priority>1</Priority> 
            <Language>EN</Language> 
         </IctHead>

         <IctId>00000000000000000001</IctId>
         <IctPersons/>
         <IctSapNotes/>
         <IctSolutions/>
         <IctStatements/>
         <IctTimestamp>20110316185326</IctTimestamp>
         <IctUrls/>
      </urn:ProcessIncident>
   </soapenv:Body>
</soapenv:Envelope>

Edited by: Andrey Scherbachenko on Jul 12, 2011 9:18 AM

[former_member201224]

Hi Andrey,

Hope you are succeded in developing interface. I am working on the same task. and the details are as below. we are integrating SAP Solution Manager 7.1 SP 04 system with .Net system. we have done initial configuration. we are in  the stage of giving parameters for each functions. could you please share the details of how to configure parameter for requestsystemGUID and ProcessIncident

and also please mention if additional parameters are to be given.

Thanks & Regards

Younus

                         

[Former Member]

Hi,

have you referred this guide

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/e3eeb4a8-0b01-0010-bd99-f4a700a49...

Thanks,

Jansi

[former_member201224]

Hi,

Thanks for reply,

I followed the SPRO setting for interface of External service

desk, Webcervice ICT_SERVICE_DESK_API is exposed. RFC is working fine, Logical port is created, but getting

error during the creation of interface in Tcode:ICTCONF. "

External System abcd Connection Error".

In SOAMANGER, binding for the ICT_SERVICE_DESK_API is done. I am able to see the XML file also it is working in .net system. but it has lot of function so what exact parametrs to pass for each function? ex. processincedence has icthead.piority etc

And in SOAMANGER consumer proxy CO_PCICT_SERVICE_DESK_API, i have to create a logical port but it prompting for a URL. if i keep blank and save it is giving error. which URL i have to provide.

Kindly help to move further. Please provide any document or step to follow.

Thanks & Regards

Younus

[prakhar_saxena]

Hi

I am not sure what you are doing but if you aasking how to set up sold to party determination then

in this case goto

IB52 enter "1" press enter

choose the system with client on the left and then goto partner and enter the sold to party bp no.

SPRO -> service desk ->partner determination here

goto partner function sold to party and choose the value with access sequence determination via Ibase

for more check this blog below

/people/community.user/blog/2009/09/02/service-desk-sold-to-party-determination

/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i

hope it helps

regards

Prakhar

Edited by: Prakhar Saxena on Jul 12, 2011 12:54 PM