Fire Fighter is missed in the FF log sent to controllers

[Former Member]

Dear Experts,

We are at SP10, and using role based Fire Fighter.

We defined a FF role (e.g. FFrole001) and assigned this role to fire fighters.

We are facing the following problem:

If two fire fighters do the FF job at the same time, only one of fire fighters activity log will be sent to controllers for review.

(Please note that the activity log of both fire fighters has been captured, we can find it in the /n/virsa/vfat.)

Here is the detailed steps:

1. The FF roles were assigned to two Fire Fighter at the same time

2. Both of the Fire Fighters had performed some activities in system.

3. FF activity log report captured the activities performed by the two Fire Fighters.

4. But in the attachment in the email which was sent to FF controller, only one Fie Fighter was shown.

Much appriciate if any one can help on this.

Thanks!

[Former Member]

Hi Tang,

Did you check the configuration settings for both the FF IDs.

Also, as a trail and error, to isolate the issue, can you check using only the 2nd FF ID for which the log was not sent. Ensure that the 1st FF ID is not used. This way you can identify whether the issue is with the FF ID or the configuration.

Regards,

Raghu

[Former Member]

Hi Raghu,

Thanks for your information.

We are using FF role, instead of FF ID.

The testing you mentioned is not applicable for us.

Any other idear?

Thanks a lot!