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SM04 unable to END user session

former_member199632
Participant
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Hello

One of PRD user executed FBL5n transaction.

It hangs a Work process for very long time (More than 48 hrs )

(DIA work process timeout not occurred. Normally it should restart the WP again if it exceeding 1800 sec)

But now its far more than that

we are unable to END this session using sm04.

(There are no locks in SM12)

kindly let me know how can we end this users session.

looking for a response soon

regards,

Zerandib

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Answers (1)

Answers (1)

Former Member
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Hi,

Go to SM50, select the WP that is hung with this and restart the WP using th option from the menu. Try both options: with core and withou core.

If that does not help, login to OS level and run the command dpmon pf=<instance profile path> and in the WP table there, kill the affected WP.

SAP will automatically start the killed WP again.

Then, either the user session will get ended or you would be able to finally end it using SM04.

The above should free up the WP.