on 07-01-2011 9:45 AM
Hi Experts
I have configured the SLA in the solution manager, when I create a support message I get the error at item details tab u201CNo service contract could be determinedu201D.
I have done all the setting as per the document below http://www.renet-web.net/2009/07/21/slas-made-easy-in-sap-solution-manager/
Please help me to resolve this issue
Thanks in advance
Regards,
Hi Prakhar Saxena
As per your advice, I have verified the action log and there no error in the action (green only)
Thanks & Regards
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Hi
If it is green and you have schedule the action as per that blog then it should work....Make sure you have Released the Contract.
It is very difficult to tell without login to system but what i can suggest is you try to put a breakpoint in the action method and with the help of developer debug the same
second option
you can also try to implement this BADI
CRM_SERVICE_CONTRACT which is used for contract determination
Hope it helps
regards
Prakhar
Hi Prakhar
Thanks for your reply
I have scheduled the action using sppfcadm tcode and the same i have verified the ticket in the action (transaction data tab)
it's working fine.
I have created the service contract (SLFV) in crmd_order (based on the SLA configuration - Hints /people/dolores.correa/blog/2011/06/03/service-desk-sla-configuration-hints)
COuld you please check and help me to resolve the issue
Thanks in advance
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Hi Prakhar
Thanks for your reply. I have already read the documents. twice I have checked the configuration but i could not able to find the solution
Thanks & Regards
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Also
check here
/people/dolores.correa/blog/2011/06/03/service-desk-sla-configuration-hints
/people/pascal.renet/blog/2009/08/05/slas-made-easy-in-sap-solution-manager
regards
prakhar
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